We have established this quality policy to be consistent with the purpose and context of our
organisation. It provides a framework for the setting and review of objectives in addition to our
commitment to satisfy applicable customers' regulatory and legislative requirements, as well as
our commitment to continually improve our management system.

Customer focus: As an organisation we have made a commitment to understand our current and
future customers' needs; meet their requirements and strive to exceed their expectations.

Leadership: Our Top Management have committed to creating and maintaining a working
environment in which people become fully involved in achieving our objectives.

Engagement of people: As an organisation, we recognise that people are the essence of any good
business and that their full involvement enables their abilities to be used for our benefit.

Process approach: As an organisation, we understand that a desired result is achieved more
efficiently when activities and related resources are managed as a process or series of
interconnected processes.

Improvement: We have committed to achieving continual improvement across all aspects of our
quality management system; it is one of our main annual objectives.

Evidence-based decision making: As an organisation we have committed to only make decisions
relating to our QMS following an analysis of relevant data and information.

Relationship management: S&E CareTrade recognises that an organisation and the relationship it
has with its external providers are interdependent and a mutually beneficial relationship enhances the
ability of both to create value.

Our policy is also to meet the requirements of other interested parties and in meeting our social,
environmental, charitable, regulatory and legislative responsibilities. We have produced quality
objectives which relate to this policy and they can be found in document R03 Quality Objectives.

This policy is reviewed on a periodic basis.